Terms of Service

1. Services

iMak AI provides AI receptionist systems, voice automation, appointment scheduling, call handling, communication workflows, automation integrations, and related AI-powered business services.

We reserve the right to modify or discontinue services at any time.

2. AI Disclosure

Our services may use AI-powered assistants to answer calls, respond to requests, collect information, schedule appointments, and communicate with customers.

Users acknowledge that they may interact with an automated AI system rather than a human representative.

3. No Guarantees

We do not guarantee uninterrupted service, error-free operation, appointment accuracy, availability of third-party integrations, specific business outcomes, or revenue increases.

AI-generated responses may contain inaccuracies. Clients remain responsible for verifying important information.

4. Acceptable Use

Users may not misuse the services, violate laws or regulations, engage in fraud or abuse, attempt unauthorized access, disrupt systems or networks, or use services for unlawful activities.

We reserve the right to suspend or terminate accounts at our sole discretion.

5. Client Responsibilities

Clients are responsible for maintaining accurate business information, calendar availability, staff contact details, service rules, booking policies, and customer-facing instructions.

Clients are responsible for ensuring that their use of the services complies with applicable privacy, recording, healthcare, professional, advertising, and communication laws.

6. Call Recording, Consent & Compliance

Where call recording, transcription, voicemail, or call analytics are enabled, clients are responsible for obtaining required consent and providing required notices to callers where applicable.

Clients may request recording retention settings, disabling of recordings, or deletion of available recordings subject to technical feasibility, legal obligations, and third-party provider limitations.

7. SMS & Electronic Communications

Where SMS, email, or electronic messaging features are enabled, clients are responsible for obtaining required consent, providing required identification information, and honoring opt-out requests.

Message and data rates may apply to SMS communications.

8. Third-Party Providers

Services may depend on third-party platforms including telephony, AI, cloud, messaging, calendar, email, analytics, and automation providers.

We are not responsible for outages, failures, policy changes, service limits, pricing changes, data processing, or interruptions caused by third-party services.

9. Payment & Fees

Clients agree to pay applicable setup fees, subscription fees, usage fees, and third-party provider charges.

Failure to pay may result in suspension or termination of services. Fees are non-refundable unless otherwise stated in writing.

10. Intellectual Property

All software, workflows, automations, branding, systems, prompts, configurations, documentation, templates, and related materials remain the property of iMak AI unless otherwise agreed in writing.

Clients receive a limited, non-exclusive right to use provided services during the active service period.

11. Confidentiality

We will make commercially reasonable efforts to protect confidential business information shared by clients.

Clients acknowledge that internet-based systems cannot guarantee complete confidentiality or security.

12. AI Limitations

AI systems may misunderstand callers, generate inaccurate responses, miss context, incorrectly interpret dates or times, or fail due to technical limitations.

Clients should monitor performance and verify important appointments, messages, and customer information.

13. Emergency Services & Professional Advice

Our services are not emergency services and do not provide medical, legal, financial, or professional advice.

Users should contact emergency services or qualified professionals when appropriate.

14. Service Availability

Services may occasionally be unavailable due to maintenance, outages, provider failures, internet disruptions, power interruptions, telecommunications issues, or technical limitations.

We do not guarantee continuous uptime.

15. Limitation of Liability

To the maximum extent permitted by law, iMak AI shall not be liable for indirect damages, lost revenue, lost business opportunities, missed calls, scheduling errors, customer dissatisfaction, AI misunderstandings, third-party outages, communication failures, or data loss.

Total liability shall not exceed amounts paid for services during the preceding three months.

16. Indemnification

Clients agree to indemnify and hold harmless iMak AI from claims arising from unlawful use of services, regulatory violations, improper disclosures, unauthorized recordings, client negligence, misuse of AI systems, or failure to obtain required consent.

17. Termination

We may suspend or terminate services at any time for non-payment, abuse, security concerns, policy violations, legal compliance reasons, or misuse of services.

Clients may discontinue use at any time subject to any written agreement or payment obligations.

18. Governing Law

These Terms shall be governed by applicable laws of Ontario, Canada, without regard to conflict-of-law principles.

19. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.